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Organizational Competencies are:
\xc2\x80 Customer Service
Demonstrates commitment to customer service and fulfills internal/external customer/visitor requests, responds to questions, and proactively analyses anticipates and addresses customer needs to ensure customer satisfaction.
\xc2\x80 Industry Knowledge
Demonstrates hands-on knowledge in the sector/industry ecosystem, value chain, and trends, including awareness of trends related to special interest groups or target audiences.
\xc2\x80 DCT Cultural Sector Knowledge
Demonstrate up to date knowledge on Culture in Abu Dhabi and his/her site Programmed and events. Strongly promoting the department offerings to the visitors.
Technical Competencies are:
\xc2\x80 Activity Coordination
Manages activities and initiatives from beginning to end, ensuring they are organized, coordinated, and completed according to expectations and standards.
\xc2\x80 Process Improvement
Knowledge of process development best practices and ability to recommend improvements to make processes run more efficiently and effectively.
\xc2\x80 Computer Skills
Microsoft Word, Excel, and Outlook, and other programs.
\xc2\x80 Communication Skills
Present strong communication skills in Arabic, English, and other languages
\xc2\x80 Visitor Experience Skills
Dealing directly with the public in different sectors, such as a museum, school visitors, and cultural sites, and in the Arts, Culture, or Tourism sector
\xc2\x80 Billing/Revenue Operations
Understands DCTs Finance related processes and systems and implements controls to ensure that transactions are processed correctly and in a timely manner.
\xc2\x80 Sales and Distribution
Ability to execute a sales and distribution process in an effective and efficient manner with a focus on expanding distribution channels and maximizing sales.
Requirements
Behavioral Competencies
\xc2\x80 Broad Mindset
Shares a clear picture of the entity's strategy; translates entity's strategy into objectives for self or team. Takes a broad, long-term perspective, sees future opportunities, and develops innovative ways of doing things.
\xc2\x80 Builds Sustainable Relationships
Builds trusted relationships and partnerships, working collaboratively with others to meet shared objectives. Friendly and motivated with a positive attitude.
\xc2\x80 Develops Self
Builds own self-awareness through feedback and reflection & takes responsibility for personal development. Learn on Culture in Abi Dhabi and promote it to visitors.
\xc2\x80 Drive Accountability
Holds self and other accountable to meet commitments and create a performance-driven culture.
\xc2\x80 Inspires & Enables Others
Leverages effective communication skills to inform, influence and inspire others, and enables others to support superior performance.
\xc2\x80 Makes Effective Decisions
Gathers and uses analysis, insight, different inputs, and experience to make high quality and timely decisions.
\xc2\x80 Shapes & Initiates
Plans and priorities work, ensures that everyone is aligned, and action can be initiated without unnecessary delay.
\xc2\x80 Uses Resources Efficiently
Uses budgets, time, people, and other resources wisely to reduce waste and optimize investment
\xc2\x80 Flexible
Adaptable to sudden situation changes, and willing to work on different tasks as and when required
\xc2\x80 Self-motivated
Creative individual who is competent in prioritizing and working without permission