Job Description

Company Overview:

We are a dynamic travel agency dedicated to creating seamless and unforgettable travel experiences. We believe in empowering our team members with diverse skills to provide end-to-end service excellence. We are seeking a highly organized, detail-oriented, and customer-obsessed individual to join us as a pivotal multi-skilled specialist.

Objective of the Role:

To be the central hub for our agency's operations, providing flawless administrative support, expert visa and documentation services, and professional travel consulting to ensure a smooth and exceptional client journey from inquiry to return.

Key Responsibilities:

This integrated role is split into three core areas of responsibility:

1. Administrative & Operational Hub:

Act as the first point of contact, professionally managing all inbound phone calls, emails, and walk-in client inquiries. Maintain impeccable office organization, including managing supplies, equipment, filing systems (both digital and physical), and processing incoming/outgoing mail. Handle crucial financial administrative tasks, including processing client payments, managing invoices, and reconciling daily transactions.

2. Visa & Documentation Expertise:

Serve as the in-house expert for all visa and passport requirements, providing accurate advice to clients and colleagues. Manage the entire visa application process for clients, including meticulous document checking, form completion, and liaison with embassies/consulates. Proactively track application statuses and communicate updates clearly and promptly to clients.

3. Travel Consulting & Sales Support:

Conduct client consultations to understand travel needs, preferences, and budgets for various destinations. Create and cost tailored travel itineraries, including flights, hotels, and tours, using our booking systems. Support senior consultants with research, booking amendments, and post-travel follow-up to ensure client satisfaction and foster repeat business.

Required Skills:

We are looking for a unique blend of technical, communication, and soft skills to succeed in this integrated role.

Technical and Soft skills

Software & Systems Proficiency:

Advanced ability in Microsoft Office Suite (especially Excel for data and Outlook for communication) and a proven aptitude for quickly learning new software, including CRM platforms and Global Distribution Systems (GDS) or booking engines.

Regulatory & Financial Acumen:

Strong ability to research, interpret, and apply complex visa regulations with precision. Solid numerical skills for handling payments, invoicing, and basic financial tasks accurately.

Communication Skills:

Clear & Professional Communication:

Exceptional verbal and written communication skills. Ability to explain intricate processes (like visa applications) simply, draft professional emails, and maintain a courteous and helpful phone manner.

Consultative Listening & Support:

Meticulous Organization & Time Management:

Proactive Problem-Solving:

Customer-Centric Resilience:

Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED4,000.00 per month

Education:

Bachelor's (Required)
Experience:

Visa and travel agency: 2 years (Required)
Language:

English (Required)
Location:

* Dubai (Required)