Job Description

Job Title Virtual Relationship Manager

Description

Qualification Bachelor's Degree in Business, Economics, or Finance
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 12000 To AED 15000 Per Month
Job Location Type Work From Home
DESCRIPTION
Job Purpose
The purpose of having a VRM is to manage, upsell and cross-sell to low-value business accounts through engaging with customers via channels like phone, emails, and digital banking.
Principal Accountabilities
Maintain & manage an assigned portfolio with existing Business clients to retain & grow their banking relationships in a profitable manner and in line with assigned business growth targets. Grow CASA and FD balances, identify opportunities in FX and secure Trade and increase the share of wallet.
A portfolio of clients will be assigned to the VRM who will call all these clients once in 45 days for any service or business-related query. Customers will be guided to online banking or to a branch to complete a particular service. Such a high level of engagement will help in customer engagement and satisfaction.
Customers will also have coordinates of these VRMs who can call their respective VRM for any query i.e. low-value clients will be served through the VRM model and Digital Banking.
From the list of accounts tagged to a VRM, they will identify opportunities to lend in the form of business loans, TWC limits, etc. and specific targets will be given to them. Such leads will be referred to RMs / ROs for processing and credit appraisal.
Compliance-related queries and AML alerts will be closed by VRMs and where ever a visit will be required to be done, the assistance of Business Banking RMs will be taken. Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels. Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank.
REQUIREMENTS
Education and Experience
Bachelor's Degree in Business, Economics, or Finance
Minimum 2 years in-branch services, Virtual Relationship Manager - Business Banking, etc. They should have knowledge of serving business customers, Compliance related risks, and business acumen.
Good command of the English language. Arabic and being bilingual will be an advantage

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