Premier g\xc3\xa9rant d\'actifs europ\xc3\xa9en parmi les 10 premiers acteurs mondiaux [1], Amundi propose \xc3\xa0 ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme compl\xc3\xa8te de solutions d\'\xc3\xa9pargne et d\'investissement en gestion active et passive, en actifs traditionnels ou r\xc3\xa9els.

Ses six plateformes de gestion internationales [2], sa capacit\xc3\xa9 de recherche financi\xc3\xa8re et extra-financi\xc3\xa8re, ainsi que son engagement de longue date dans l\'investissement responsable en font un acteur de r\xc3\xa9f\xc3\xa9rence dans le paysage de la gestion d\'actifs.

Les clients d\'Amundi b\xc3\xa9n\xc3\xa9ficient de l\'expertise et des conseils de 5 300 professionnels dans 35 pays. Filiale du groupe Cr\xc3\xa9dit Agricole, Amundi est cot\xc3\xa9e en Bourse et g\xc3\xa8re aujourd\'hui plus de 2 000 milliards d\'euros d\'encours [3].

Amundi, un partenaire de confiance qui agit chaque jour dans l\'int\xc3\xa9r\xc3\xaat de ses clients et de la soci\xc3\xa9t\xc3\xa9.

[1] Source : IPE \xc2\xab Top 500 Asset Managers \xc2\xbb publi\xc3\xa9 en juin 2022 sur la base des encours sous gestion au 31/12/2021
[2] Boston, Dublin, Londres, Milan, Paris et Tokyo
[3] Donn\xc3\xa9es Amundi y compris Lyxor au 31/03/2022

R\xc3\xa9f\xc3\xa9rence 2023-81464

Date de parution 10/08/2023

Description du poste

Type de m\xc3\xa9tier

Types de m\xc3\xa9tiers Cr\xc3\xa9dit Agricole S.A. - Commercial / Relations Clients

Intitul\xc3\xa9 du poste

VIE - Client Service Representative H/F

Type de contrat

VIE

Dur\xc3\xa9e (en mois)

24

Date pr\xc3\xa9vue de prise de fonction

02/10/2023

Poste avec management

Non

Missions

Description of the direction :

The person will work in Amundi Asset Management DIFC based in Dubai and more specifically within the Client Servicing team. The person will also work with the rest of the team (Sales) in Dubai.

Content of the jobs :

We are looking for a candidate for the position of \xe2\x80\x9cClient Service Representative\xe2\x80\x9d, whose mission is to work closely with the Sales team and to ensure an excellent quality of service to our clients.

You will be in contact with a large number of contacts located in France, UK and in other countries (operational and management teams) and your main missions will be as follows:

- You will ensure the quality of the data in our CRM database for sales follow-up, and in our Product database for the follow-up of our clients\' mandates/dedicated funds,

- You will follow-up clients\' requests and claims in an accurate and timely manner,

- You will ensure the identification of new clients and contribute to the constitution of compliance files (KYC),

- You will provide reporting to our clients in a timely and efficient manner,

- You will contribute to the update of different dashboards used by the team,

- You will participate in the creation of mandates and dedicated funds,
- You will contribute to improve the processes and tools used by the Client Servicing business line during your mission,

Localisation du poste

Zone g\xc3\xa9ographique

Asie, Emirats Arabes Unis

Ville

Dubai

Crit\xc3\xa8res candidat

Niveau d\'\xc3\xa9tudes minimum

Bac + 5 / M2 et plus

Formation / Sp\xc3\xa9cialisation

Business School / University
Finance

Niveau d\'exp\xc3\xa9rience minimum

0 - 2 ans

Exp\xc3\xa9rience

Initial work experience or experience as a trainee/working student desirable

Cr\xc3\xa9dit Agricole