Synopsis

Let your career take off with the World\'s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services. This is a great position to join our Revenue division and help shape our Digital & eCommerce function.

If you would like to be involved in the beginning of a true transformational journey, now is the time to join our Digital & eCommerce function, with particular focus on revolutionizing the digital user experience for our guests. As the Etihad UX/UI Designer, you will research, ideate, design and implement the best digital experience for customers on digital platforms aligned with Customer Experience and Brand positioning.

In this role, you will:

• Design and deliver a Digital Experience implementation focusing on improving channel relevance and customer satisfaction.
• Drive continuous benchmark and research for best-in-class Digital Experience.
• Ability to carry out user research & summarise findings to present to senior management.
• Sketching, wireframing, visual designing and creating hi-fidelity interactive prototypes.
• Collaborate with product managers, developers & other stakeholders to understand requirement and goals

The position requires a creative skillset and intuitive capability with airline and travel competences. The designed solutions will enable a Digital best in class experience.

This role will also present an opportunity to act as a lead within our global Digital Experience team, with potential management opportunities, and working cross-functionally to drive and innovate the user experience moments that make a difference.

Accountabilities

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• Design & Implementation of Digital Experience
• Drive Research and benchmark to improve Digital Experience
• Prototype User Interface for Implementation teams
• Integrate Copy and Creativity on digital touchpoints
• Build user journeys based on data and digital simplicity
• Build and maintain web and app design systems

Education & Experience

• Minimum 4 years work experience as UX/UI Designer
• Airline experience is preferred but not mandatory
• A minimum of a Bachelor\'s degree

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world\'s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad\'s codeshare partners, Etihad\'s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world\'s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit

Etihad Airways