Job Description

:
Role : Universal Banker
Location : RB- Dubai Region
Role Purpose:
Customer Support Specialist role focus on providing exceptional Customer Service, identify and meeting customer needs, and contribution to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.
Key Accountabilities of the role
Provide prompt and efficient service to all walk-in customers

• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently

• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customer
• Police Letter - Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver , and Destruct)

• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:
Specialist Skills / Technical Knowledge Required for this role: * knowledge of ADIB's Retail & institutional Banking products & services

• knowledge of ADIB's Operational Policies & Procedures
• Knowledge of UAE banking practices , regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

Skills Required