Job Summary
We are seeking a proactive Umrah & Hajj Sales Officer to promote and sell Umrah and Hajj packages while providing accurate guidance and excellent customer service. The role involves handling client inquiries, closing sales, and coordinating with internal teams to ensure smooth pilgrim journeys.
Key Responsibilities
Promote and sell Umrah & Hajj packages to individual and group clients
Handle inquiries via calls, WhatsApp, email, walk-ins, and social media
Explain package details including visa, flights, hotels, transport, and services
Follow up on leads and convert inquiries into confirmed bookings
Coordinate with operations team for documentation and travel arrangements
Maintain accurate customer records and sales reports
Ensure compliance with Saudi Ministry of Hajj & Umrah regulations
Provide pre- and post-sale customer support
Requirements & Qualifications
Experience in Umrah/Hajj sales or travel & tourism (preferred)
Knowledge of Umrah and Hajj rituals and procedures
Strong communication and customer service skills
Sales-driven with the ability to meet targets
Ability to work flexible hours during peak seasons
Basic computer skills and familiarity with CRM systems
English required; Arabic/Urdu/Hindi is an advantage
Key Skills
Sales & negotiation
Customer relationship management
Attention to detail
Time management
Cultural and religious sensitivity
Compensation & Benefits
Competitive salary + commission
Performance-based incentives
Training and career growth opportunities
Job Type: Full-time
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