Turbomachinery Systems Field Service Engineer

Location: EMEA, United Arab Emirates, Dubai

Ref: JOHNCRANEEMEA02158

Division: John Crane

Job Function: After Sales Service Repair



At John Crane we are looking for two Turbomachinery Systems Field Service Engineers to support the gas seal system business globally by supporting the Sales & Aftermarket teams and Customers, specifically in Middle East & Africa region. The main function of this role is Field Service & Site support (Offshore and On Shore), additionally the role supports ITO Management (Inquiry to Order), Technical Sales, Techno-commercial proposals, Customer and Business Development, Site Training, and business reporting.

To manage and execute Turbomachinery projects within the scheduled timeframe and budget allocated.

The roles are based in Dubai, UAE and requires flexibility for local & international travel about 30%.

Duties & Responsibilities

• Prospect and conduct site feasibility studies on the complete Turbomachinery portfolio related opportunities, including pursuing the necessary follow-up activities.
• Provide customers with technical support and solutions, including field service, commissioning, troubleshooting, and training as may be required from time to time.
• Maintain excellent service and build good rapport with customers and stakeholders.
• Visit sites based on the customer request on breakdowns and attend service activities to meet and exceed customer expectations.
• The individual shall support the sales / BDM team to develop a lead into opportunity by conducting site survey or customer visit for requirement analysis and provide tailored business and technical presentations.
• Conduct sales and technical presentation (including on-site training) on Turbomachinery related products and to support existing business and identify new opportunities.
• Liaise between Customer and various internal functions like engineering, supply chain, production, and product line department to offer engineered solutions as appropriate to the customer\'s technical and commercial requirements.
• Support sales and aftermarket team in developing commercial bid and offer necessary technical advice as required. Create and manage detailed technical and commercial proposals along with justifications for important (turnkey) projects
• Manage and execute Dry Gas Seal & Support System First Fit (green Field) and Retrofit / Upgrade projects (Brown Filed) within the scheduled timeframe and budget allocated.
• Support company\'s Global Initiatives, Strategies, and New Product Development and Business Development. Point of contact for product line departments as Voice of the customer (VoC) and support in defining product outline if necessary.
• Promote & embrace the Smiths behavioural competencies & business ethics Traveling on a global basis might be required

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• Bachelor\'s Degree in Instrumentation/ Electrical & Electronics/ Mechanical Engineering or in a similar field.
• Minimum of 3 to 5 years\' experience in a similar role
• Relevant experience in site visit, commissioning and troubleshooting of instrumented systems and skids / packages.
• Experience of Turbomachinery products (Compressors or Pumps) and relevant knowledge of the Oil & Gas industry.
• Instrumentation - Knowledge in Selection, Operation and Maintenance.
• Familiar with international standards like API, ISO, ASME, NACE, ISA, and other common industrial standards
• Familiar with Shell DEP and other major End User standards are added advantage.
• Good communication and presentation skills
• Self-motivated to achieve results with minimal direct supervision with the ability to work alone or as part of the larger team.
• Strong analytical & reporting skills as will be required to generate reports and analyze data.
• Confident and able to deal with very challenging situations in a calm and credible manner.
• Computer literate with good working knowledge of MS Office suite.
• Confident and able to manage very challenging situations in a calm and credible manner.
• Adaptable, flexible and appreciative of an array of cultures and customs
• Experience of working in a multinational and multicultural environment

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s\' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (\xc2\xa3830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

Smiths Group