Job Description

Location: Dubai, UAE
Reports To: Travel Operations Head.
Employment Type: Rotational Full-time (Onsite)
About Rahal
Rahal is the travel mini-app inside Iraq's Super Qi ecosystem; a rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services. We make travel simple, safe, and accessible to everyone, everywhere.
As part of a fast-growing travel-tech team spanning Iraq and the UAE, you'll design experiences that inspire confidence, delight, and connection for every traveler who books with Rahal.
Role Overview
Join our fast-growing travel tech startup to manage end-to-end travel operations, from bookings to vendor coordination, ensuring seamless and efficient processes. Drive operational excellence and support the company's growth by delivering exceptional travel experiences
Key Responsibilities

• Providing excellent customer service to corporate clients, travel arranges, individual travelers
• Confirming and completing reservations according to internal standards
• Managing client requests, providing an efficient and personalized service which caters to international corporate clients' needs
• Coordinate and book transportation and accommodation arrangements Includes but is not limited to (flights, trains, and car rentals and hotels).
• Arrange and ensure all bookings align with client preferences and policies.
• Handle and resolve travel-related issues and emergencies promptly.
• Maintain and update travel itineraries and documentation (invoices, booking conformations, etc.)
• Communicate effectively with clients to confirm details and provide travel support.
• Ensure compliance with travel policies and regulations.
• Manage changes, cancellations, and special requests and handle emergency situations with professionalism
• Stay updated on travel regulations and safety protocols
• Ability to work well under pressure and meet tight deadlines
• Arrange high level business trips with the ability to be adaptive in changing

Qualifications:

• 3+ years of experience in travel coordination, hospitality, or customer service
• Private or professional experience related to organizing travels
• Role is open for whom are native in Arabic and Excellent English communication skills, both verbal and written (daily work in English)
• Effectiveness in negotiations and decision-making
• Excellent Self-management and good organizational skills.
• Excellent interpersonal skills to communicate effectively and with confidence to create a positive company image
• Initiative and willingness to constantly learn and develop
• Proficiency in travel booking software and tools.
• Ability to handle travel-related issues calmly and efficiently.
• Knowledge of travel policies, regulations, and best practices.
• Proficient in GDSs including Amadeus, Galileo, and Sabre,with a strong track record of accurate and efficient reservation management.
• Flexibility to work various shifts, including weekends and holidays.

Personality Traits

• ? Biased for Action -- thrives in ambiguity, acts fast, and learns even faster.
• ? Traveler-Obsessed -- every decision starts with "How does this help the traveler?"
• ? Team Player -- collaborates naturally across functions and geographies.
• ?? Operator Mindset -- thrives in start-ups and scale-ups; comfortable navigating growth and chaos.
• ? Strategic & Executional -- balances long-term vision with hands-on delivery discipline.

Why Rahal

• Be part of Iraq's fastest-growing travel platform inside the Super Qi ecosystem.
• Work with passionate builders shaping the future of digital travel in the Middle East.
• Solve real traveler problems at scale, from seamless flight booking to next-gen loyalty.
• Join a Rocketship where ownership, speed, and creativity truly matter.
• Become part of a regional expansion in the horizon.

Skills Required