• Client relationship management, working with B2C and B2B Market
• Responsible for handling inbound calls from customers & clients regarding ticketing.
• Responsible to issue tickets within the given period.
• Attending to client queries through emails and phone calls.
• Ensure that approval from the Accounts / Sales Department has been taken, before the Issuance & Reissuance of international tickets.
• Completion of transactions to be accurate and with no negative financial impact on clients or Airlines.
• Enter data into software (GDS - Galileo / Amadeus), ERP & Mid Office.
• Processing tickets by speaking with suppliers/ Airlines and Issuance of Non-BSP carrier tickets directly from airlines and their GSA (general sales agent ).
• Airline liaisons about any schedule change and any escalation with booking.
• Responsible for maximizing the company\'s profit by using the most appropriate and profitable deal.
• Responsible for attending to all billing discrepancies for Mirror IDs in coordination with airlines.
• Ensuring the client has advised appropriate reissue fees & any date change.
• Coordinate with \xe2\x80\x98Inter-branch\xe2\x80\x99 for ticket issuance and re-issuance.
• Coordinate with the Accounts department, and GDS offices to ensure quick resolution for the customer & Agents.
• Preparation of MIS, Weekly/Monthly reports & maintenance of all official records.
• Maintaining Daily Ticketing Report and Revenue Report.
• Ensure the latest updated policies regarding PLB, deals, procedures, and desk Instructions are read & complied with.
• Responsible for assisting with any other office functions if required. Roles and Responsibilities

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