Job Description

Expertly use the appropriate Travel tools and systems to complete requests Search and confirm travel reservations for the customer Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer Provide travel offers and general travel advice to travelers Responds to requests accurately and completely Excellent knowledge and application of travel supplier rules Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported Provides the customer with the required industry information, such as low fares, exchange costs and penalties Appropriately responds and resolves customers inquiries Anticipates and provides assistance on potential challenges that may arise for the customer Performs follow-up as needed and within the time frame promised to the customer Your profile Minimum of 3-5 plus years' experience in the corporate travel management industry Solid working knowledge of the travel industry, policies, procedures and processes Advanced skills on travel industry systems Apollo Strong verbal and written communication skills in designated languages Proven ability to handle multiple priorities simultaneously Ability to work flexible hours Ability to work independently, exercising discretion and judgment Demonstrated excellent professional customer service and problem resolution skills Job Type: Full-time Experience:

• Travel agency: 3 years (Required)
• using GDS Amadeus: 3 years (Required)
• problem solving: 4 years (Preferred)