Job Description

Transport and Bell Supervisor - IHG Hotels & Resorts - Dubai, UAE
Position Overview
This Transport and Bell Supervisor role supports guest arrival services, transportation coordination, and luggage operations for a luxury IHG-affiliated property in Dubai. The position ensures smooth daily logistics, exceptional guest experiences, and adherence to brand service standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3500-4500 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Review daily arrivals and departures to plan upcoming operational needs
Ensure VIPs, special guests, and group arrivals are handled according to standards
Support and maintain the guest recognition program
Assist in scheduling, training, and guiding the Bell team
Handle guest comments and service recovery actions, logging and tracking resolutions
Act as first point of contact during emergencies, supporting guest evacuation and safety
Prepare and manage departmental reports and documentation
Maintain equipment cleanliness and operational readiness
Ensure timely delivery and collection of guest luggage and requests following procedures
Maintain accurate records of luggage handling and guest service actions
Uphold service standards while meeting performance benchmarks and LQA expectations
Ideal Profile
Diploma or equivalent with a minimum of 2 years' experience in a luxury hotel operations role
Hospitality diploma or degree preferred
Strong skills in MS Office (Word, Excel, PowerPoint, Outlook)
Familiarity with POS, PMS, and CRM systems
Valid UAE driving license with clean driving record; ability to operate golf carts/buggies
Fluent English communication; additional languages preferred
Strong guest service mindset with the ability to handle fast-paced operations
Skills Set
Guest service and communication
Team supervision and training
Luggage handling coordination
Operational planning and reporting
Emergency response readiness
System skills: PMS, POS, CRM
Driving and valet operations
Record management accuracy
Why Join Us
Opportunity to work in a luxury hospitality environment
Professional growth within a global hotel brand
Supportive team focused on delivering exceptional guest experiences
Exposure to upscale service standards and high-end clientele
About the Company
IHG Hotels & Resorts is a global hospitality group known for delivering memorable guest experiences across luxury, lifestyle, and premium brands. Its Dubai properties emphasize world-class service, operational excellence, and warm, guest-centered hospitality.
Job Title Transport and Bell Supervisor - IHG Hotels & Resorts - Dubai, UAE
Transport and Bell Supervisor - IHG Hotels & Resorts - Dubai, UAE
Position Overview
This Transport and Bell Supervisor role supports guest arrival services, transportation coordination, and luggage operations for a luxury IHG-affiliated property in Dubai. The position ensures smooth daily logistics, exceptional guest experiences, and adherence to brand service standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3500-4500 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Review daily arrivals and departures to plan upcoming operational needs
Ensure VIPs, special guests, and group arrivals are handled according to standards
Support and maintain the guest recognition program
Assist in scheduling, training, and guiding the Bell team
Handle guest comments and service recovery actions, logging and tracking resolutions
Act as first point of contact during emergencies, supporting guest evacuation and safety
Prepare and manage departmental reports and documentation
Maintain equipment cleanliness and operational readiness
Ensure timely delivery and collection of guest luggage and requests following procedures
Maintain accurate records of luggage handling and guest service actions
Uphold service standards while meeting performance benchmarks and LQA expectations
Ideal Profile
Diploma or equivalent with a minimum of 2 years' experience in a luxury hotel operations role
Hospitality diploma or degree preferred
Strong skills in MS Office (Word, Excel, PowerPoint, Outlook)
Familiarity with POS, PMS, and CRM systems
Valid UAE driving license with clean driving record; ability to operate golf carts/buggies
Fluent English communication; additional languages preferred
Strong guest service mindset with the ability to handle fast-paced operations
Skills Set
Guest service and communication
Team supervision and training
Luggage handling coordination
Operational planning and reporting
Emergency response readiness
System skills: PMS, POS, CRM
Driving and valet operations
Record management accuracy
Why Join Us
Opportunity to work in a luxury hospitality environment
Professional growth within a global hotel brand
Supportive team focused on delivering exceptional guest experiences
Exposure to upscale service standards and high-end clientele
About the Company
IHG Hotels & Resorts is a global hospitality group known for delivering memorable guest experiences across luxury, lifestyle, and premium brands. Its Dubai properties emphasize world-class service, operational excellence, and warm, guest-centered hospitality.
Post Details
Job Start Date
Salary from 3500.00
Salary to 4500.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required