Job Description

Education & Experience

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field is required. Professional certifications in Training & Development (e.g., CIPD, ATD, or Train the Trainer) are highly desirable. A Master's degree in Organizational Development, HR, or a relevant field is an advantage. Minimum of 5 years of proven experience in a Training Manager or Learning & Development role, preferably in the hospitality, retail, or F&B industry.

Required Skills

Proven ability to design and deliver effective training programs tailored to various roles and departments. Skilled in developing training manuals, SOPs, and digital learning content. Experience managing training initiatives across multiple branches or regions. Strong knowledge of hospitality service standards, customer service, and food safety practices. Excellent facilitation, presentation, and communication skills in English; Arabic is a plus. Proficient in using MS Office and digital tools for content creation and reporting. Capable of evaluating training effectiveness and continuously improving learning strategies.
Strong leadership and collaboration skills with the ability to coach and support team development.

Duties & Responsibilities:

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1. Training Strategy & Planning:

Develop and implement a company-wide training and development strategy aligned with business goals.

2. Curriculum & Program Development:

Create training content, materials, and manuals tailored to business units (hospitality, retail, corporate). Customize programs for head office staff, frontline staff, baristas, chefs, supervisors, and management roles. Conduct training needs assessments in collaboration with department heads.
Design annual training calendars covering operational, customer service, technical, and leadership development areas.

3. Delivery & Facilitation

Conduct in-person and virtual training sessions across outlets and offices. Arrange and manage third-party trainers or vendors when required. Support new employee onboarding with orientation and induction programs.

4. Evaluation & Improvement

Monitor training effectiveness through feedback, assessments, and performance metrics. Continuously improve training programs based on evaluation results, industry trends, and internal needs. Maintain training records and prepare periodic reports for leadership.

5. Compliance & Standards

Ensure training aligns with food safety, health regulations, and customer service standards. Develop SOPs and training modules to reinforce company policies and best practices.

6. Talent Development

Identify high-potential employees and create development pathways for career growth. Support succession planning and leadership development initiatives.

7. Cross-Functional Collaboration

Work closely with operations, HR, quality, and brand teams to identify and support training needs. Coordinate with all Oman branches to ensure consistency in employee capability and service quality.
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