Job Description

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An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.



Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.



Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Quality and Training Team as a Training Executive will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We're Looking For

A Degree or Diploma in Hospitality Management, Human Resources, Education or a related field is preferred. A minimum of 2 years of Training, Quality, or Learning and Development Experience in a Luxury Hotel environment in the UAE. A proven track record of 1-2 years in a multicultural, high-volume Luxury Hotel environment, delivering training synonymous with FIVE's award-winning Service Quality. Comprehensive knowledge of Forbes Travel Guide standards will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards. Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights. Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow 'FIVERs.' A hands-on attitude, fuelled by a 'Can-Do!' Spirit.

Key Responsibilities

Serves as a Brand Ambassador by embedding FIVE's Service Culture into daily operations across all properties, ensuring our FIVE Tribe Members consistently deliver 'FIVE-Styled' excellence. Develops brand-aligned Training Materials, including Job Aids, Videos, Micro-Learning content, and Service Scripts, that reflect FIVE's authentic voice. Facilitates Brand Culture Workshops that refine Body Language, Grooming, Communication Style, and Performance Energy to mirror the unmistakable 'Vibe at FIVE.' Ensures all 'FIVERs' are trained in Brand Storytelling, Signature Rituals, Guest Touchpoints, and Emotional Engagement Techniques that transform service into Unforgettable experiences. Designs and maintains Digital Training Content, E-Learning Modules, Quizzes, and Micro-Learning bursts that are modern, engaging, and crafted for real-world application. Introduces innovative Learning Methods such as Gamification, Role-Play Labs, Service Simulations, and Mobile Learning to elevate training impact. Develops and enhances quick-reference Operational Tools, including Standard Operating Procedure (SOP) Videos, Checklists, and Pocket Guides to support Daily Performance across all teams. Tracks Training Impact and Return on Investment (ROI) through Guest Feedback, Forbes Scores, Performance Trends, and Key Indicators aligned with FIVE's service goals. Produces Training Heat Maps that highlight strengths, opportunities, and consistency across departments and properties. Conducts Skills Gap Analyses and proposes tailored Development Plans that address capability needs and performance opportunities. Facilitates Leadership Development Sessions for Supervisors and Assistant Managers, focusing on Coaching Essentials, Feedback Delivery, Guest Recovery, and Forbes-aligned Leadership Behaviours. Supports Succession Planning by identifying High-Potential Colleagues and helping build clear Development Pathways to strengthen future leadership pipelines. Attends daily Operational Briefings to deliver impactful five-minute Service Boosters or Micro-Training segments that reinforce standards and readiness. Collaborates closely with Operations to convert Guest Insights into targeted Training Initiatives that enhance service consistency and overall performance. Supports Pre-Opening or New Outlet Launches as required, ensuring FIVE's Brand Standards, Culture, and Service Expectations are embedded from Day One.

The Team

'FIVERs' are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime - then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in 'Sustainable Indulgence' trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 'FIVERs.' FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together - it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE's award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.



Find out more here: fivehotelsandresorts.com

Department Name


Human Resources
Date Opened


12/03/2025
Job Type


Full time
Industry


Hospitality
Work Experience


4-5 years
City


Dubai
State/Province


Dubayy (Dubai)
Country


United Arab Emirates
Zip/Postal Code


337-1500