Tour Leader/Guide Bilingual We are searching for a vibrant tour guide to join our established company. The tour guide\'s responsibilities include planning travel itineraries, familiarizing customers with the locality by vehicle or foot, and ensuring that the group remains safe at all times. You should also stay up-to-date with new attractions that may be of interest to customers. you will be responsible for engaging visitors for the duration of the tour, sharing interesting facts about the history of our organization and answering any questions they may have. You will also provide helpful tips on other attractions in the area that are popular among tourists to help ensure our guests enjoy their stay. To ensure success as a tour guide, you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group. Tour Guide Duties and Responsibilities Greet all guests promptly at scheduled tour times
Outline the tour and timeline before beginning
Determine if any guests have physical restrictions that should be considered
Clearly and articulately provide information to guests in an engaging manner
handling passport or visa problems, emergencies, illness, accidents, lost luggage and any complaints.
Answer any questions that the guests have
Demonstrate extensive knowledge of our facility and related topics
Remain calm, friendly, and enthusiastic at all times
Escort guests through the tour, taking breaks as needed
Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
Familiarizing yourself with the layout and history of the region or establishment in which you will be working.
Familiarizing customers with each region or establishment.
Directing customers to other, non-competing services that might be of interest to them.
Coordinate with operations department regarding safety, disaster recovery and evacuation procedures.
Coordinate with relevant parties to ensure smooth operations for tours and travel coordination with bus captains.
Provide feedback from tour groups to operations department.
Review feedback from tour groups on tour services.
Respond to emergencies and unexpected situations during tours.
Respond to tour groups\' complaints Job Types: Full-time, Permanent Salary: AED2,500.00 - AED3,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)