Test Engineer Client Delivery & Operations
Abu Dhabi, United Arab Emirates
Job Description
About KATIM
KATIM is a leader in the development of innovative secure communication products and solutions for governments and businesses. As part of the Space & Cyber Technologies cluster at EDGE, one of the world's leading advanced technology groups, KATIM delivers trust in a world where cyber risks are a constant threat, and fulfils the increasing demand for advanced cyber capabilities by delivering robust, secure, end-to-end solutions centered on four core business units: Networks, Ultra Secure Mobile Devices, Applications, and Satellite Communications. Our talented team of cross functional experts continually takes-on new challenges. We work with the energy of a start-up yet the discipline of a large business to make solutions and products work for our customers at scale.
Key Responsibilities
- Basic understanding of cloud platforms like AWS, Azure or Google Cloud.
- Familiarity with Linux/Unix systems and basic scripting (Bash, python or similar)
- ISTQB certification.
#KATIM
KATIM is a leader in the development of innovative secure communication products and solutions for governments and businesses. As part of the Space & Cyber Technologies cluster at EDGE, one of the world's leading advanced technology groups, KATIM delivers trust in a world where cyber risks are a constant threat, and fulfils the increasing demand for advanced cyber capabilities by delivering robust, secure, end-to-end solutions centered on four core business units: Networks, Ultra Secure Mobile Devices, Applications, and Satellite Communications. Our talented team of cross functional experts continually takes-on new challenges. We work with the energy of a start-up yet the discipline of a large business to make solutions and products work for our customers at scale.
Key Responsibilities
- Build and maintain strong relationships with key client stakeholders
- Respond to client queries and provide timely resolutions or escalate issues as required.
- Guide the Client during UAT phase and address their queries.
- Assist clients in executing test cases, replicating scenarios, and validating results.
- Monitor client feedback during UAT and ensure feedbacks are addressed in the project.
- Create detailed test cases, test scripts and test data for UAT
- Maintain accurate records of client interactions, document all UAT results, including pass/fail criteria and identified client defects.
- Execute UAT test cases, ensuring that all test scenarios are covered. Identify, document and track defects (both internal and client), inconsistencies, or user experience issues
- Perform incident response within specified SLA , ensuring timely resolution and minimal impact on clients
- Assist in identifying root causes and keeping the incident ticket updated.
- Act as a liaison between the client and internal team to ensure clear communication.
- Communicate client requirements, priorities, and feedback effectively to all relevant internal teams.
- Coordinate on updates or releases to ensure minimal disruption to operations.
- Encourage collaboration by sharing insights, documentation, on troubleshooting and testing support on issues that affect client delivery.
- Oversee incident response efforts, ensuring timely resolution and minimal impact on clients.
- Perform POC testing, including key outcomes, challenges, & recommendations, to stakeholders
- Contribute to internal knowledge sharing and training related to POC best practices.
- Foster a culture of knowledge sharing and continuous improvement within the team
- Collaborate with DevOps, project and product teams and other stakeholders to ensure alignment across projects
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 4+ years of experience in Software Quality Assurance
- 1+ years in client-facing support role.
- Technical Skills:
- Basic understanding of cloud platforms like AWS, Azure or Google Cloud.
- Familiarity with Linux/Unix systems and basic scripting (Bash, python or similar)
- Client engagement and Communication Skills:
- Certifications (Preferred):
- ISTQB certification.
#KATIM
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Job Detail
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Job IdJD1860431
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned