Job Description

Work Flexibility: Field-based
We are looking for a Territory Lead for our Instruments division in Dubai:
What You Will Do
Promote Stryker products and support customer needs while serving as the resident expert for your product line.
Build and maintain strong, long-term relationships with surgeons, healthcare professionals, and other key stakeholders in your territory.
Drive territory performance by developing and implementing strategies that support product adoption, market growth, and customer engagement.
Conduct customer visits, product demonstrations, and in-field activities based on regional objectives and customer requirements.
Monitor market trends, competitor activity, regulatory changes, and product developments; share relevant insights with your manager.
Review customer requests for proposals and prepare complete and accurate material lists aligned with their needs.
Guide customers through procurement processes (tender, direct purchasing, leasing, external purchasing, etc.) and collaborate with the tender team to support project execution.
Track product delivery timelines, coordinate installations, and provide post-purchase user training on the product portfolio.
Attend surgery cases to offer product expertise and in-procedure support when required.
Manage invoice progress and collaborate with Finance and Accounting to ensure timely collection of payments.
Receive and communicate customer feedback or complaints, take necessary corrective actions, and report outcomes to all relevant parties.
Prepare congress and demo materials; ensure proper handling and return of equipment in a sterilized, undamaged condition.
Coordinate scientific support requests with the marketing department and contribute to regional initiatives.
Provide assistance to the logistics team when needed.
What You Need
Bachelor's degree in business, medical, or a related field.
1-3 years of commercial or territory-based experience.
Experience in a relevant industry or product area.
Strong communication and relationship-building skills.
Ability to evaluate information from multiple sources and make sound judgments.
High sense of responsibility, integrity, and commitment to delivering results.
Proficiency in English and in MS Office programs.
Valid driving license.
Customer-focused mindset and ability to work both independently and collaboratively.
Openness to change and readiness to adapt in a dynamic environment.
Travel Percentage: 80%

Skills Required