Job Description

Job Purpose Summary:

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence.


Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.

B. Customer (Internal & External):

Ensure customer satisfaction all times by providing cash services in the most expeditious manner. Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.

C. Internal (Processes, Products, Regulatory):

Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Identify suitable opportunities to cross-sell products or services offered to customers. Authorize transactions within the range delegated to the incumbent. Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing. Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day. Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

D. Learning & Knowledge:

Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls. Identify related areas for professional development of self and act accordingly. Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise.

Education/Experience Requirements:High School

OR

Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Required Special Skills:Excellent oral and written communication skills (including report writing) in English and Arabic. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organising, and analytical ability. Results oriented. * Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.