Job Description

Job Purpose Summary

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner.


Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial:

Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets. Implements KPI's and best practices for Teller, QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

Ensure customer satisfaction all times by providing cash services in the most expeditious manner. Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives. To assist customers in all their queries on Bank's product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

Process transactions (cash, checks, remittance requests, credit card and loan payments etc.) in compliance with the approved policies/ procedures and the applicable regulatory guidelines. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Identify suitable opportunities to cross-sell products or services offered to customers. Authorize transactions within the range delegated to the incumbent. Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing. Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day. Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

D. Learning & Knowledge:

Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls. Identify related areas for professional development of self and act accordingly. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field

Education and Experience RequirementsDiploma or Bachelor degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required

Required Special SkillsExcellent oral and written communication skills (including report writing) in English and Arabic. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organising, and analytical ability. Results oriented. * Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.