Telesales Representative

Dubai, United Arab Emirates

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Job Summary

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company's reputation
Go the "extra mile" to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information

Requirements

Minimum qualification: BA/Bsc
1-2 years of telesales experience
Excellent knowledge of English
Excellent communication and interpersonal skills
Outstanding negotiation skills with the ability to resolve issues and address complaints

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