Job Description

JOB SUMMARY:

We are seeking a dynamic and persuasive Telesales Executive to promote our healthcare services, generate leads, and convert prospects into clients. The ideal candidate will be comfortable engaging with potential patients/clients over the phone, understanding their healthcare needs, and presenting our clinic and home care services as the ideal solution.

KEY RESPONSIBILITIES:

Lead Generation & Conversion:

Make outbound calls to prospective patients and clients from provided databases and leads Follow up on inquiries received through website, social media, and walk-ins Convert leads into appointments and service bookings for both clinic and home care services Achieve monthly sales targets and KPIs
Customer Engagement:

Understand customer healthcare needs and recommend appropriate services Explain clinic services including consultations, diagnostics, treatments, and wellness packages Promote home care services such as nursing care, physiotherapy, elderly care, post-operative care, etc. Address customer queries and concerns professionally and empathetically
Relationship Building:

Build and maintain strong relationships with existing and potential clients Conduct follow-up calls to ensure customer satisfaction Generate referrals through excellent service and rapport building Maintain regular communication with past clients for repeat business
Database Management:

Maintain accurate records of all calls, interactions, and conversions in CRM system Update customer information and preferences regularly Prepare daily, weekly, and monthly sales reports Track and analyze call metrics and conversion rates
Product Knowledge:

Stay updated on all clinic services, packages, and pricing Understand home care service offerings and protocols Keep abreast of healthcare trends and competitor offerings Participate in training sessions on new services and procedures

REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree in any discipline (healthcare background preferred but not mandatory) Diploma in Sales & Marketing is an advantage
Experience:

1-3 years of experience in telesales, preferably in healthcare, wellness, or hospitality sectors Freshers with excellent communication skills and passion for sales may be considered
Skills & Competencies:

Excellent verbal communication skills in English, Hindi, and local language (Arabic) Strong persuasion and negotiation abilities Empathetic approach with good listening skills Ability to handle objections and rejections positively Good computer skills including MS Office and CRM software Target-oriented with strong work ethic Professional phone etiquette and pleasant voice
Personal Attributes:

Self-motivated and results-driven Patient and courteous demeanor Ability to work under pressure Team player with positive attitude High integrity and professionalism when handling sensitive healthcare information

PERFORMANCE METRICS:

Number of calls made per day Lead conversion rate Monthly revenue generation Customer satisfaction scores Appointment booking rates Follow-up completion rates

SALARY & BENEFITS:

Competitive base salary + attractive performance-based incentives Health insurance coverage Professional development opportunities Supportive work environment

WORKING HOURS:

6 days a week (rotating offs) 9-hour shift (timing to be discussed)
Job Type: Full-time

Pay: From AED3,000.00 per month