Job Description

Receptionist / Telesales Female Candidate Only Male candidates will not be considered for this job. Duties and Responsibilities:

• Generate sales leads
• Contact potential or existing customers to inform them about services
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Handle grievances to preserve the company's reputation
• Go the "extra mile" to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements and Skills

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; Graduation will be a plus
• Minimum 2 years in Courier / Shipping / Logistics industry

Job Type: Full-time Salary: AED2,200.00 - AED3,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Telesales: 1 year (Preferred)