Job Description

Overview:

About The First Collection:

The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai's vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai's dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand--it's an immersive journey into the heart of Dubai.

About The First Collection Marina:

Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.


For more information, visit tfghospitality.com


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As a

Telephone Operator

, you will be responsible for handling all incoming and outgoing calls, guest messages, wake-up calls, and internal communications with the utmost professionalism, warmth, and efficiency. Your role is crucial in shaping the guest's first impression and delivering seamless service through every interaction.

Key Responsibilities:

+ Answer and direct all incoming calls promptly, courteously, and professionally in accordance with brand standards. + Handle guest requests, inquiries, and messages with accuracy and a guest-first attitude.
+ Coordinate wake-up calls and ensure timely delivery.
+ Communicate efficiently with all hotel departments to relay guest needs and operational messages.
+ Maintain knowledge of hotel facilities, services, promotions, and emergency procedures.
+ Assist in handling emergency calls and following proper protocols under the guidance of the supervisor.
+ Log all calls and requests accurately in the system (Opera or other PMS).
+ Uphold confidentiality and protect guest privacy at all times.
+ Support guest satisfaction by providing accurate information and ensuring requests are followed up promptly.


Desired Skill & Expertise:
At least 1+ years experience working at the reception or as a telephone operator in a 4 property with 250+ inventory.
1 year experience Front Office computer literacy Excellent communications skills with Proficiency in speaking and writing English. Team player with excellent planning, organizing skills and excellent problem-solving skills. Able to work flexible working hours with rotating shifts. * Pleasant personality and good grooming.