Job Description

Key Responsibilities:

Handle all incoming and outgoing calls in line with hotel telephone standards and policies. Assist guests with information, requests, and message taking, ensuring accuracy and courtesy at all times. Direct calls to the appropriate departments or team members efficiently. Maintain accurate records of wake-up calls and ensure timely follow-through. Respond promptly to guest inquiries regarding hotel facilities, services, and local information. Coordinate with relevant departments to ensure guest requests and follow-ups are completed. Monitor emergency lines and follow proper procedures during critical situations. Update internal contact lists and communication boards as required. Maintain a professional, friendly, and clear telephone etiquette at all times. Protect guest privacy and ensure confidentiality of all information handled. Support Front Office operations by assisting with communication-related tasks as needed.

Requirements:

Previous experience in a 5-star hotel Telephone Operator, Call Center, or Front Office role is essential. Excellent communication skills with a clear and pleasant telephone voice. Strong listening skills and the ability to handle multiple calls efficiently. Professional appearance, demeanor, and a positive attitude. Ability to multitask, stay organized, and remain calm under pressure.

How to Apply:

Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.

Job Type: Full-time