Telephone Operator
Job Description
Understands the company's objectives and standards, values and culture of the company applying them on the job daily.
Achieves the customers' expectations and performance targets of the department.
Possesses a warm & friendly approach to other team members and a positive sharing of work loads, skills & knowledge.
Assists the guests in the business center with all secretarial services
Accepts and accurately records all requests received on the extension.
Records guest request in a timely manner through HotSOS, and on the guest request sheet.
Follows up to ensure request has been carried out and confirm that the guest's needs have been satisfied.
Passes any comments from the guest regarding the services received to the Assistant FO Manager/ Team Leader or Duty Manager.
Handles general guest inquiries regarding the hotel and its facilities, daily events and functions taking place.
Ensures to be aware all the time of the hotel product knowledge, hotel facilities
Ensures that all guests messages are recorded as per hotel standards
Ensures that all in house guests wake up calls are recorded and completed on time and professional way as per MHH Standards
Job Type: Full-time
Experience:
Telephone Operator: 2 years (Required)
Language:
* English (Required)
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2053488
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, DU, AE, United Arab Emirates
-
EducationNot mentioned