Job Description

Position Summary

We are seeking a professional and courteous Telephone Operator to manage incoming and outgoing calls, provide exceptional customer service, and ensure efficient communication flow within our organization. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key ResponsibilitiesCall Management

Answer incoming calls promptly and professionally using proper telephone etiquette Route calls to appropriate departments or personnel efficiently Take detailed and accurate messages when recipients are unavailable Handle call transfers, holds, and conference calls as needed Manage high call volumes during peak business hours
Customer Service

Provide general information about company services, hours, and locations Address basic customer inquiries and complaints with patience and professionalism Escalate complex issues to appropriate supervisors or departments Maintain a positive and helpful attitude in all customer interactions Follow up on customer concerns when necessary
Administrative Support

Maintain accurate call logs and message records Update and maintain telephone directories and contact lists Process routine requests for information or services Assist with appointment scheduling when required Support reception duties during breaks or busy periods
Technical Operations

Operate multi-line telephone systems and related equipment Monitor and test communication systems for proper functioning Report technical issues or equipment malfunctions promptly Maintain knowledge of company phone system features and capabilities
Required QualificationsEducation and Experience

High school diploma or equivalent required Previous experience in customer service or telephone operations preferred Experience with multi-line phone systems advantageous
Skills and Competencies

Excellent verbal communication and listening skills Clear speaking voice with proper pronunciation and grammar Strong customer service orientation Ability to remain calm under pressure Basic computer proficiency and data entry skills Strong organizational and time management abilities Attention to detail and accuracy in message taking Multitasking capabilities in a fast-paced environment
Job Type: Full-time

Pay: AED3,000.00 per month

Ability to commute/relocate:

* Dubai: Reliably commute or planning to relocate before starting work (Preferred)