Job Description

Company Description

The Mo?venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Answer incoming calls promptly and courteously. Direct calls to the appropriate guest rooms, hotel departments, or external parties. Place outgoing calls as requested by guests or staff. Take and relay messages accurately. Provide information about hotel services, facilities, and local attractions. Handle guest requests for wake-up calls. Assist guests with placing long-distance or international calls. Respond to guest inquiries and resolve any telephone-related issues. Operate the hotel's telephone switchboard or PBX system. Monitor and maintain the telephone system. Handle emergency calls and follow established procedures. Maintain accurate records of calls, messages, and wake-up call requests. Log any telephone system malfunctions or issues. Maintain a professional and courteous demeanor at all times. Provide excellent customer service to all callers. Handle guest complaints or concerns in a calm and efficient manner.

Qualifications

Bachelor's degree in hospitality or equivalent Previous experience in a similar role is preferred Excellent verbal communication skills. Strong listening and interpersonal skills. Ability to remain calm and professional under pressure. Proficiency in using telephone systems and switchboards. Basic computer skills. Ability to multitask and prioritize tasks. Strong attention to detail. Fluency in English * Ability to work independently and as part of a team