Telephone Operator (173730) Job in Renaissance Corporate Services

Telephone Operator (173730)

Dubai, DU, AE, United Arab Emirates

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Job Description

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

The hotel's 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As a Telephone Operator, we rely on you to:

Provide a warm, helpful and informative service over the phone

Contribute to creating an excellent experience to all guests

Handle all guest requests in a professional and timely manner

Always take the opportunity to exceed guest expectations

Update guests' needs and request into the guest profile

We are looking for someone who:

Has proven work experience as a Telephone Operator, or similar role in a luxury hotel or a 5hotel environment
Is proficient in Microsoft Office Suite and fully understands call center operations

Communicates with fluency in English (and local language)

Is detail-focused and guest-oriented

Enjoys problem solving with a can-do attitude

Has strong interpersonal skills, solid written and verbal communication skills

Takes pride in being a hotelier and enjoys interacting with people

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