Telephone Operator (Service Associate)

Rooms, Shangri-La Qaryat al Beri, Abu Dhabi

We have a great opportunity for a great communicator to join the team as a Telephone Operator. The successful applicant will be able to communicate effectively and understand what it means to give great service.

What are we looking for?

Excellent communication skills.
Courteous and friendly manner.
Strives to give great service at all times.
Efficiency and punctuality.
Previous experience in customer service.
Lives and breathes the Shangri-La Values.

What will you do?

Interact with clients and understand their needs.
Answer calls promptly.
Work with colleagues to keep excellent service standards.
Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city\xe2\x80\x99s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.