Telehealth Nurses are responsible for assisting the patients coordinating their care. They work closely with doctors to see that all needs of the patient are met, including liaising with pharmacies and labs to ensure that all case related needs are being addressed.
What you do
Address all patient\'s needs and concerns and assist in scheduling appointments where required
Triage patient issues and complaints and provide resolution. Facilitate access to doctor as and when necessary
Help resolve issues between patients and the health care provider and offer guidance to the patients where required while ensuring patient support and complaints protocols are followed
Identify and develop initiatives to improve productivity and operational efficiency.
Assist in completion of post consultation duties: including, but not limited to, issuing referrals, arranging and tracking medication delivery, coordinating laboratory process etc.
Supporting continuity of patient care
Assist the doctors as needed to ensure holistic patient care.
What you bring
Education: Nursing degree from a recognized institute
Experience: 3-5 years
Desired industry: HealthCare
Physically fit to carry out duties
Legally permitted to work in the country of operations.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Behavioral Requirements:
Strong listening and communication skills.
Solid knowledge of the complexities of the healthcare system.
Ability to offer emotional support and sympathy.
Passion for the well-being of patients
Excellent organizational, communication, and interpersonal skills
Ability to multitask and work efficiently with limited resources
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let\'s care for tomorrow.