Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



Phone Operations:

• Manage and operate the hotel\'s telephone switchboard efficiently.
• Answer all incoming calls promptly and professionally, following established protocols and standards.
• Direct calls to the appropriate department or individual.

Guest Services:

• Provide a warm and welcoming experience to guests during phone interactions.
• Assist guests with inquiries, requests, and information related to the hotel\'s facilities and services.
• Handle wake-up calls, room service orders, and other guest requests through the phone.

Communication Coordination:

• Coordinate with other hotel departments to ensure effective communication and guest satisfaction.
• Relay messages accurately and promptly between guests and hotel staff.

Technology Management:

• Operate and maintain telecommunication equipment and systems.
• Troubleshoot basic technical issues and escalate problems to the Telecommunications Manager when necessary.

Emergency Response:

• Act as a communication hub during emergencies, ensuring effective and timely dissemination of information.
• Follow established emergency procedures and assist in coordinating response efforts.

Quality Assurance:

• Uphold high standards of professionalism, courtesy, and efficiency in all communications.
• Monitor and maintain the quality of phone services to meet or exceed guest expectations.

Record Keeping:

• Keep detailed and accurate records of guest interactions and requests.
• Generate reports as required by the Telecommunications Manager or other hotel management.

Qualifications

High school diploma or equivalent.

• Previous experience in a telecommunications or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using telephone systems and basic computer applications.
• Ability to remain calm and focused during high-pressure situations.
• Strong problem-solving skills and attention to detail.

Additional Information

• Guest related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team Your team and working environment:
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor