Job Description

Job description

Location: Dubai Branch

Job Type: Full-Time

Position Vacant : Telesales Executive (Female)

Company Overview:

Wordcraft is a dynamic and growing organization and a leading provider of translation, attestation, business setup, and PRO services in Dubai, Abu Dhabi ,Ras al khaimah and Sharjah. seeking a highly motivated and efficient Candidates to join our team.

Job Summary:

We are seeking a proactive Telesales cum Customer Support Representative to deliver excellent service, resolve client inquiries, and support overall customer satisfaction. Ideal candidates will have strong communication skills and a results-driven mindset. Experience in the service or business setup industry is preferred; knowledge of attestation and translation services is a plus.

Key Responsibilities:

Collaborate with all departments to support lead generation efforts specific to translation and attestation services. Call and identify potential clients in need of document translation, attestation, and related services. Generate and qualify new business leads through various channels (phone, email, networking, etc.). Engage professionally with prospects to understand their requirements and present suitable service offerings. Promote the company's services including translation, attestation, business setup support, visa processing, PRO services, and related documentation services. Meet periodic targets for qualified leads and conversions. Address client inquiries, follow up promptly, and ensure a high level of client satisfaction and engagement. Build and maintain a strong professional reputation to encourage repeat business and referrals. Stay up-to-date with industry trends, service updates, and competitive activities. Collaborate closely with management to align lead generation efforts with company objectives.

Requirements:

Experience in lead generation or customer service, preferably in translation or attestation services. Fluency in English,Malayalam or Hindi is a plus. Strong communication, negotiation, and interpersonal skills. Ability to work independently and manage time efficiently. Target-driven with a creative approach to client engagement. Familiar with call etiquette, customer service standards, and basic compliance related to documentation. Self-motivated with a strong commitment to achieving goals.

What We Offer:

Competitive salary with high-performance incentives Career growth opportunities within the company. A supportive and dynamic work environment Comprehensive training to enhance your skills.
Are you ready to boost your career ? Apply now! at

careers@wordcraft.ae

Job Types: Full-time, Permanent

Location:

Dubai (Required)
Job Type: Permanent

Experience:

* Telesales: 1 year (Required)