Achieve Assigned Sales Target Meet or exceed the sales goals set within the given timeframe.
Answering Calls: Handle inbound and outbound calls professionally and efficiently.
Providing Information: Assist customers with inquiries regarding products, services, and policies.
Resolving Issues: Address customer complaints, troubleshooting problems, and provide solutions.
Maintaining Customer Records: Accurately update customer details in the system.
Follow-ups: Ensure timely follow-ups on pending queries and unresolved issues.
Handling Complaints: Listen actively, empathize, and resolve customer concerns promptly.
Meeting Targets: Achieve call handling, resolution, and customer satisfaction goals.
Using Call Scripts: Follow predefined scripts while maintaining a natural and engaging tone.
Upselling & Cross-Selling: Identify opportunities to promote additional products or services.
Collecting Feedback: Gather customer feedback to improve service quality.
Ensuring Compliance: Adhere to company policies, call etiquette, and data protection guidelines.
Coordinating with Teams: Work with internal departments to resolve complex customer issues.
Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED3,500.00 per month
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.