Job Description

Field IT; Infrastructure; Provides Remote, On-Site, or Depot Technical Support to Fedex Operations Staff, Fedex Customers, & 3Rd Party Organizations in the Diagnostics, Maintenance, & Support of all Electronic Technologies, Networks, & Software Applications Deployed; Performs Technical Support Problem Resolution & Provides Input to the Isolation & Resolution of Component, Network, Hardware, & Software Problems

Core Technical Skills

Networking Knowledge

: Understanding of network infrastructure (LAN/WAN, TCP/IP, VPN); Cisco certification is a strong plus.

Hardware Support

: Ability to troubleshoot and maintain workstations, printers, and peripheral devices.

Server & Systems Administration

: Experience with Windows Server, Active Directory, DNS, DHCP.

Cloud & Productivity Tools

: Familiarity with Microsoft 365 (Exchange, Teams, SharePoint) and related services.

Security Awareness

: Basic knowledge of cybersecurity principles and compliance standards.

Service & Operational Skills

Procurement Lifecycle Management

: Handling IT hardware/software purchasing, vendor coordination, and inventory control.

Incident & Problem Management

: Strong troubleshooting and root cause analysis skills.

Documentation

: Ability to maintain accurate records of configurations, processes, and support tickets.

Project & Collaboration Skills

Project Management

: Ability to plan, execute, and monitor IT projects (certifications like PMP or ITIL are a plus).

Teamwork & Communication

: Effective collaboration with cross-functional teams and clear communication with stakeholders.

Customer Service Orientation

: Strong focus on user satisfaction and service quality.


Analytical Skills;Problem Solving Skills;Judgement & Decision Making Skills;Influencing & Persuasion Skills;Interpersonal Skills



FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.


All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

---------------


FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

------------------


The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

---------------


Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.