Technician (gpon Ftth )
Job Description
Key Responsibilities:
? Install and configure ONT, routers, telephones, and IPTV at customer locations.
? Perform fibre optic splicing, termination, and troubleshooting as required.
? Conduct service activation, testing, and quality verification before handover to the
customer.
? Provide basic technical guidance to customers regarding equipment usage.
? Attend, resolve, and close service requests and complaints within KPI timelines.
? Diagnose and resolve faults related to GPON, internet, voice, and TV services.
? Ensure installation and repair work is carried out in compliance with Etisalat quality and
safety standards.
? Maintain accurate reporting and documentation of completed tasks through mobile
applications or systems.
? Coordinate with supervisors, NOC, and backend teams for escalations and complex
issues.
? Handle customer interactions professionally, ensuring a high level of satisfaction
Qualifications:
Diploma or certification in Telecommunications, IT, or a related field. Hands-on experience with fiber optics, GPON, and home networking equipment. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently and manage multiple tasks efficiently Valid UAE Driving License
Job Type: Full-time
License/Certification:
* UAE Driving License (Preferred)
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Job Detail
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Job IdJD1993841
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned