Job Description

Job Scope & Purpose

Focus on installation, troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs Primary 'on site' customer contact for technical installation and/or service issues Completes planned site / customer visits and resolves customer request / calls as dispatched Develops positive customer relationships, ensures pro-active feedback on and documentation of the customer's equipment and systems status and of work completed May act as a technical 'on the job' coach for less experienced service team members and may help coordination of on site work activity for multi person jobs. Scope : field operations - all BA

Key Accountabilities

Under general supervision, diagnoses and repairs systems malfunctions requiring specific technical knowledge and relevant qualifications as well as an understanding on time and material requirements. Seeks clarification and technical support where needed and escalates issues as appropriate. Under general supervision, installs, starts up and commissions systems in line with defined regulations, standards and processes. Understands and analyzes relevant technical documents such as electrical schemes, fluid schemes, piping diagrams, psychometric diagrams, etc. For Technicians working on Controls Systems : Ability to test and write modifications in multiple languages of systems software. Communicates with customer upon arrival and before leaving the work site. Meets regularly with customer to become familiar with operating problems and reach full understanding of customer needs. Keeps customer informed on the nature of service provided, outstanding issues, recommends system enhancement/upgrade/replacement and promotes the sale of change orders and/or additional labor & material work (L&M). Advises and trains customer in system operations. Documents work completed in a clear and concise way and promptly submits service reports. Maintains and improves technical proficiency in Johnson Control's product lines. Ensures compliance with the Johnson Controls safety culture and adheres to all applicable safety standards, requirements and equipment. Ensures compliance with environmental and industry regulations, where required. In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.

Position Requirements

Relevant qualifications in the specific trade (e.g. BAS/BNS, HVAC, Refrigeration) Extensive product knowledge and overall system understanding * 3 to 5 years experience