Job Description

Technical Support Specialist - Remote Systems

The Technical Support Specialist (Remote Systems) is integral to the organisation, providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services, such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels.

The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies plus carry a strong change management mindset for new system implementation requirements.

Who we are

Do you want to join our Geo-data revolution? Fugro's global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

Job responsibilities:

Provide technical support and troubleshooting for hardware and software issues within the ROC.

Implement and support remote video streaming capabilities on the USV and other vessels

Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies

Assist in implementing and managing technical projects within the ROC.

Collaborate with the Technical Manager - Remote Systems, and other relevant team members to ensure the continuous operation of the ROC.

Ensure the timely and efficient resolution of technical issues to minimise downtime and maintain the high productivity of the ROC.

You bring (qualifications & experience)

Bachelor's degree in IT, computer science, engineering, or a related field

3 - 8 years proven experience in technical support roles, ideally within a similar industry, gaining experience through networking / VSAT / video streaming.

Appropriate qualifications and certification in IT systems and infrastructure

Physically and medically qualified to wear required personal protective equipment.

Ability to board vessels, enter confined spaces with limited visibility and have the ability to climb up and down stairs and/or ladders of varying heights to complete the job or inspections.

What we offer

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro's purpose 'together create a safe and liveable world' - and to each other.

Disclaimer for recruitment agencies: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

R0020286