Technical Support Specialist
Dubai, United Arab Emirates
Job Description
b'
:
Provide technical assistance and support to customers, troubleshooting hardware and software issues via phone, email, or chat. Diagnose and resolve technical problems, escalating complex issues to higher-level support teams as needed. Install, configure, and maintain computer systems, networks, and peripherals. Document technical solutions, procedures, and resolutions in knowledge base articles. Deliver excellent customer service and ensure customer satisfaction with timely and effective support.
Job Requirements:
Associate degree or equivalent technical certification; bachelor\xe2\x80\x99s degree in Information Technology or related field preferred. Proven experience in technical support or helpdesk roles. Knowledge of operating systems, networking protocols, and hardware/software troubleshooting. Strong problem-solving and communication skills. Customer-focused attitude and patience.
Provide technical assistance and support to customers, troubleshooting hardware and software issues via phone, email, or chat. Diagnose and resolve technical problems, escalating complex issues to higher-level support teams as needed. Install, configure, and maintain computer systems, networks, and peripherals. Document technical solutions, procedures, and resolutions in knowledge base articles. Deliver excellent customer service and ensure customer satisfaction with timely and effective support.
Job Requirements:
Associate degree or equivalent technical certification; bachelor\xe2\x80\x99s degree in Information Technology or related field preferred. Proven experience in technical support or helpdesk roles. Knowledge of operating systems, networking protocols, and hardware/software troubleshooting. Strong problem-solving and communication skills. Customer-focused attitude and patience.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1662721
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned