Job Description

The Technical Support (GPS/Telematics) role involves providing exceptional technical support to customers experiencing issues with GPS and telematics devices. You will be the go-to expert for diagnosing and troubleshooting problems, guiding customers through solutions, and ensuring devices function optimally.

Post Technical Support (GPS/Telematics) JobResponsibilities

Provide first-level support and troubleshooting for GPS and telematics systems. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Diagnose technical issues by analyzing symptoms and determining root causes. Guide customers through step-by-step solutions and procedures. Escalate complex issues to higher-level support teams or technical specialists. Maintain detailed records of customer interactions and issue resolutions. Collaborate with product development teams to report and resolve recurring issues. Stay updated on the latest GPS and telematics technologies and system updates.
Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field. Previous experience in a technical support or customer service role, preferably in GPS or telematics. Excellent problem-solving skills and attention to detail. Strong communication skills, both written and verbal. Ability to work independently and manage time effectively. Customer-focused with a passion for helping others.
Skills

Technical troubleshooting GPS systems Telematics systems Customer support Communication Analytical thinking Time management CRM software
Job Type: Full-time