Technical Support Global Solar Energy
Cairo, Egypt
Job Description
Think ahead, connect and achieve: With these values, we think beyond the boundaries of what is feasible and create outstanding products and solutions in Perfect Charging, Perfect Welding and Solar Energy. Our secret: We research in laboratories that are well-equipped, work closely with our customers worldwide and appreciate people that move things forward.
Tasks and Responsibilities
- Provide technical support and assistance for our directly supported customers (prioritized based on time-zone).
- Contact person for technical questions from colleagues in both local and international departments (e.g. sales, marketing)
- Accurate documentation of all support cases, including customer and internal communication
- Conform to all defined communication protocols and support processes
- Actively participate in the continual improvement of products, processes, and tools by delivering constructive feedback
The following additional tasks may also arise:
- Translation of documentation or training materials and adjust to meet the regional requirements.
- Coordinate, perform and document additional services offered by Technical Support (e.g. service trips; exhibition participation; commissioning service; internal and customer trainings; creation of webinars)
- Construction and maintenance of test systems.
- Participation in corporate and department projects (e.g. CRM, Contact Center, SOS…)
Requirements
- Relevant technical education in electronics or electrical installations, including appropriate certification to work with electricity
- Knowledge of information and network technologies
- Strong work ethic and team player
- Ability to prioritise and work autonomously
- Strong Microsoft windows and office skills
- High level written and spoken English (minimum C1)
- Willingness to travel nationally and internationally
- Drivers licence
Would you like to be part of a dedicated team where your energy makes an impact? Then we are looking forward to your meaningful online application.
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Job Detail
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Job IdJD1444208
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned