Job Description

Job Title: Technical Support Analyst, ATM Switch Location: Abu Dhabi Experience: 8-10 Years 8 years' experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role Language: Arabic, English Nationalty: Emirati Education: Bachelors Degree General Summary Responsible to provide Maintenance and Support Activities for ATM Switch and Self-Service Terminals and related applications in all environments DEV, SIT, DTS, UAT, PROD/DR. Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process. Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas' related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time. Key Accountabilities of the role: Application Maintenance & Support Application management Projects, Application Enhancements / BAUs Information Security: Application Vendor Management