What you will do

This role is responsible for reviewing and administering Applied Equipment warranty claims for Europe direct and indirect channels. The role will be based in Dubai and will have a matrixed reporting structure: directly reporting into the Global Enterprise Warranty Excellence organization and indirect (dotted line) into the EMEA Applied Equipment PBU.

How you will do

• Under general supervision, process warranty claims utilizing the Europe SharePoint Warranty Tool or the Warranty Navigator system for all Applied Equipment products.
• Handles warranty related activities including data input, processing, and maintenance of warranty databases and training literature.
• Provides assistance to customers by processing data, answering product and claims related questions.
• Works with financial teams to process credits for approved warranty claims.
• Performs audits to ensure timely response to and resolution of warranty claims.
• Translate lessons learnt and quality issues to continuous improvement workstreams and warranty reduction on all Applied Equipment products
• Actively provide feedback and work in conjunction with Product Technical Support, Factory Quality and Applied Equipment Quality teams to support field service.
• Employs metrics (Pareto charts etc.) to evaluate trends in warranty claims and improvements.
• In addition, may be required to work with other teams in the JCI organization, these teams are comprised of, but not limited to, the following groups: design/manufacturing engineers, product management, manufacturing plant quality, customer service, and field service personnel.
• May be required to work with indirect distribution channel customers (Distributors) on warranty claims issues.

What we look for

Required:

• Associate degree or technical degree and internship or 6 months experience in similar field
• Proficiency in Microsoft Suite Applications (Word, Excel, Power BI, and PowerPoint).
• Ability to navigate in moderately complex databases is a plus.
• Service field organization experience a plus.
• Technical writing skills are a plus.

Johnson Controls