Job Description

Job Title Technical Services Team Lead

Description

Primary Role Focus

The Eastern Hemisphere Technical Services Team Lead is a senior engineering role that includes the functions of a Senior Technical Service Engineer, providing supervision to the local engineering group and overseeing projects and tasks. The Team Lead will ensure projects are completed with the highest level of technical competency, efficiently and effectively. The Team Lead sets an example to demonstrate best practices for engineering and job design, application of new technology, and identifies opportunities for improvement in team efficiencies with a high emphasis on job file organization.
Reports to General Manager,Dubai
This role is based in Dubai, UAE
Key Tasks and Responsibilities
Supervise, set direction, establish goals, and mentor Technical Services Engineering team members
Review all incoming job proposals, tenders and inquiries
Delegate work to team and self in the following areas:
Receive customer requests and offer our best applicable solution(s)
Coordinate with manufacturing for product quotes and delivery
Manage orders and projects from design through installation
Eliminate all job problems by utilizing engineering and operational resources
Act as a liaison between sales, manufacturing, field operations and engineering, communicating any innovative ideas, suggestions, recommendations, or concepts to the design team for further development
Advocate and identify opportunities for running new technology, and propose future design projects that can benefit the region and company overall
Verify that all workflow and summary records are maintained
Maintain communication with Engineering groups across different regions to relay best practices
Final review of any Field Trouble Report and Non-Conformance Report documentation
Supporting the Operations & Sales teams with in-person and/or virtual customer meetings and follow up
Review, identify, assess and manage operational and safety risks for installation, stimulation, shifting, milling, etc. job-related procedures for delivery of successful job
Anticipate potential issues and take proactive measures in problem solving
Participate in Packers Plus quality, health and safety initiatives, provide input to risk assessments for job related operations whenever needed
Position Requirements

Experience & Skills
Ability to lead a team of engineers
Possess technical expertise in engineering principles, downhole and completion tools/equipment and Packers Plus specific technology
Effective written, verbal and presentation skills using a variety of media
Advanced proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
Practical field knowledge and experience in liner hanger systems, completions, downhole tools and fracturing/stimulation
Familiarity with oil and gas related standards, validation and quality grades (e.g., API 5CT, API 19LH, API 19AC, API 19D1 and NACE)
Experience with completion & well construction engineering related software models or calculations, e.g. torque & drag analysis, tubing movement calculation, completion equipment stress analysis with various loading conditions
Familiar with shifting tools, plugs/prongs and standard completion flow control equipment are an added advantage
Education and Training
University Degree or Diploma in Engineering (Mechanical, Chemical, Petroleum or another related field)
Minimum of 3 years' experience as a liner hanger or completion system coordinator/ manager (or single point of contact), or broadly equivalent role
Minimum of 10 years of direct operational, application and/or coordination experience in the engineering and installation of oil/gas well completions (offshore experience is an asset)
Experience in managing a team of application or technical support engineers is an asset
Professional engineering membership an asset
Basic safety training is required
Physical, Business and Safety Requirements
Significant use of computer monitor, keyboard and mouse
You may be required to sit at a desk for extended periods of time
Travel is required
Competencies

Packers Plus Values
Operational Excellence; Innovation; Customer intimacy
Role Competencies
Drive for results
Action oriented
Customer Focus
Organizational savvy
Interpersonal skills
Leadership
Time management
Problem solving
Critical thinking

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