Job Description

Responsibilities:

Product Strategy & Roadmap

: Define and manage the product roadmap for core platform components such as service booking, specialist matching, pricing algorithms, and order lifecycle management.

Feature Development

: Translate customer and business needs into clear product requirements, focusing on user flows for customers, service providers (e.g., technicians, cleaners), and platform operations.

Platform Optimization

: Work with engineering teams to build and optimize backend systems such as scheduling engines, real-time tracking, payment integration, and customer feedback mechanisms.

Cross-Team Collaboration

: Act as a key interface between business, tech, customer service, and marketing teams to ensure product delivery aligns with operational goals.

Data-Driven Decisions

: Analyze platform data to identify bottlenecks, inefficiencies, or drop-offs in booking, conversion, or fulfillment, and propose actionable product improvements.

Mobile App Ownership

: Coordinate feature rollout and continuous optimization for both the

Customer App

and

Specialist App

, ensuring seamless and intuitive UX.
Requirements:

Education

: Bachelor's degree or above in Computer Science, Engineering, or a related field.

Experience

: 3+ years of product management experience, preferably with 1-2 years focused on platforms involving real-time operations, logistics, or service delivery; Experience in marketplaces, gig economy platforms, or to-home services is a strong plus.

Technical Skills

: Comfortable discussing APIs, cloud infrastructure, scheduling algorithms, and mobile/web architecture with engineers; Understanding of tools like Firebase, Stripe, Twilio, or similar third-party integrations.

Agile Delivery

: Proficient in Agile/Scrum methodology and tools like Jira, Asana, Notion, etc.

Strong Communication

: Excellent at collaborating with cross-functional teams and aligning stakeholders across tech and business.

Analytical Mindset

: Familiar with product metrics and tools like Google Analytics, Mixpanel, SQL, or Looker.
Nice to Have:

Background in field service management or logistics coordination platforms; Experience with real-time map tracking, dynamic pricing systems, or push notification workflows; Familiarity with both

supply-side

(service providers) and

demand-side

(customers) product flows; Knowledge of the UAE or GCC local market dynamics (if applicable).
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