Job Description

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Job Scope

The

Technical Operations Director

will lead the end-to-end technical operations of Hypermedia's Digital Operations Department, overseeing

Ad Operations, Campaign Management, and Support & Maintenance teams

. This role bridges the gap between technology and business, driving operational excellence, system integration, and digital transformation across the organization.


The ideal candidate combines a

strong IT and AdTech background

with proven leadership in media and advertising operations. They will set up processes, workflows, and systems that enable scalability, accuracy, and efficiency, including the implementation and integration of CRM and AdOps tools across departments.

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Key Responsibilities

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1. Digital Operations & Transformation

Define and execute a

digital transformation roadmap

aligned with Hypermedia's business goals. Lead system and workflow

automation initiatives across AdOps, campaign delivery, and technical support.

Evaluate and integrate CRM, CMS, and AdOps systems with existing infrastructure for seamless data flow. Oversee process standardization, documentation, and continuous improvement to enhance performance and collaboration. Manage RFPs and technical assessments for new digital and media technology solutions.
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2. AdOps, Campaign, and Support Management

Oversee all

Ad Operations and campaign delivery

functions, ensuring flawless execution and reporting. Lead the

support and maintenance teams

, ensuring high system uptime and swift issue resolution. Establish KPIs, SLAs, and quality benchmarks for campaign performance, system health, and support response. Collaborate with business, sales, and content teams to align operational capabilities with client objectives.
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3. Technology & Product Leadership

Translate business requirements into

functional and technical specifications

. Own the lifecycle of internal tools, from design and development to deployment and maintenance. Evaluate existing tools and platforms, deciding whether to

rebuild, integrate, or replace

. Ensure scalability, security, and interoperability of all technology solutions. Supervise data infrastructure and architecture, ensuring robust analytics and insight generation.
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4. Team Leadership & Collaboration

Manage, mentor, and grow a multi-disciplinary technical operations team across AdOps, IT, and engineering. Promote a culture of collaboration, accountability, and innovation. Build cross-department alignment (Sales, Operations, Content, Finance) to ensure clear communication between technical and non-technical stakeholders. Serve as the

bridge between technical execution and business strategy

, ensuring clarity and shared understanding.
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5. Infrastructure, Integration & Security

Oversee system performance, cloud deployments (AWS/Azure), and cybersecurity. Define governance standards, IT policies, and data protection frameworks. Ensure secure and efficient integrations across systems and platforms. Maintain high availability and disaster recovery readiness across all digital systems.
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6. Innovation & Automation

Drive initiatives that enhance efficiency through

AI, automation, and data-driven decision-making

. Champion the adoption of

Agile and DevOps practices

to improve delivery timelines and collaboration. Identify opportunities to enhance campaign efficiency and revenue optimization through automation and better tooling.
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Required Technical Skills

10-15 years of experience in

IT management, Ad Operations, and digital product or systems development

. Strong understanding of

AdTech ecosystems

, campaign trafficking, DSPs, SSPs, and programmatic workflows. Proven experience with

CRM systems

, workflow automation, and system integrations (API-based). Hands-on knowledge of

cloud infrastructure

(AWS/Azure), DevOps tools, and security frameworks. Strong grasp of

data architecture, reporting, and performance analytics

. Experience managing

digital transformation projects

within a media or advertising environment.
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Essential Soft Skills

Leadership:

Ability to inspire, coach, and lead diverse technical teams.

Communication:

Fluent in both "business" and "tech" language; translating complexity into clarity.

Strategic Thinking:

Ability to balance operational execution with long-term digital strategy.

Problem-Solving:

Strong analytical mindset with a focus on continuous improvement.

Stakeholder Management:

Skilled in aligning cross-functional teams and managing expectations.

Adaptability:

Comfortable navigating ambiguity in a fast-evolving digital landscape.
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About us

We're not just a workplace; we're a hub of excitement, fun, and challenges, tailor-made for visionary thinkers and top-notch achievers. This is the perfect moment to become a part of our team, as we're on the cusp of rapid growth, especially in the ever-evolving tech media landscape.



With our headquarters situated in Dubai, Abu Dhabi, and an office in Beirut, we're expanding rapidly and looking for individuals who thrive in a fast-paced environment. We're on the lookout for those who can propel us forward by embracing technology and contributing to our efficiency. We're not interested in those stuck in old-fashioned ways; we want innovators who bring a growth mindset, are eager to learn, and are ready to apply their knowledge to propel us forward.



Join us if you're passionate about making a difference, enhancing efficiency, and embracing technology. We're on the lookout for individuals who can seamlessly absorb new information and transform challenges into efficient solutions. It's not just a job; it's an invitation to be part of a cutting-edge team shaping the future of tech media.



W Group l Hypermedia l DXTA l AiOO Tech