Job Description

Technical Field Specialist

McCoy Global

THIS JOB IS FOR YOU

IF YOU

ACT LIKE AN OWNER AND OWN YOUR ACTIONS;

IF YOU

EMBRACE CHALLENGE AND LEAD CHANGE;

IF YOU

EVOLVE, ADAPT AND CELEBRATE SUCCESS;

IF YOU

APPROACH ALL INTERACTIONS POSITIVELY, COURAGEOUSLY AND HONESTLY;

IF YOU

HAVE YOUR TEAMS BACK;

IF YOU

ARE THE BEST AT EVERYTHING YOU DO!

What We Need:

Are you someone who has strong communication skills, is a good team player and driven? If your answer is

YES

, then that's where

YOU

come in, because we are looking for a talent like yours!


We are looking for a Technical Field Specialist, to drive innovation, product growth, and customer success across the Eastern Hemisphere. In this role, you'll be the bridge between our operations, product, training, and sales teams delivering expert technical support and ensuring our products perform at their best in the field. You'll also play a vital role in building strong customer relationships and shaping the future of McCoy Global's product support excellence.

What you'll bring:

10+ years of Industry experience. Broad Knowledge of tubular products and service. Good knowledge of McCoy products and services. Full understanding of the region business plans, customer requirements and market trends Experience of using MS packages including Word, Excel and PowerPoint. Good understanding of financial reporting Willing to travel onshore/offshore/international.

What you'll do:

Provide operations and maintenance training on McCoy Global Products. Provide technical support for customers, 24/7 Conduct product field trials when and where required. Make recommendations for training needs across the product lines. Continually aid in the enhancement and updating of training, communications and related educational tools for internal and external reference. Develop and maintain relationships with key customers. Identify sales and growth opportunities and assist in the development and execution of plans to ensure that customer's opportunities/requirements are achieved and capitalized on. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Develop new accounts by identifying potential new customers for Sales, Rental or Service Assist with customer requests or issues as needed and address customer concerns to ensure satisfaction. Respond to customer requests within target timeframe with solutions by working with internal departments. Provide activity reports to the Sales and Marketing and Product Line Teams. Understand and communicate customers' strategies, competitors' strategies, market drivers and outlook and any trends in technology that could impact McCoy Global market position. Aid in the development and implementation of strategic and tactical plans to address market opportunities and penetration of new customer segments. Work on client sites to provide technical support, training, and develop the competency of the client's technical personnel for operation and maintenance of McCoy Global products. Capable to work on mechanical, electrical and electronic products to troubleshoot, analyze, and calibrate the operation and maintenance activities related to McCoy products. Attain and disseminate information regarding competitor intelligence. Capture and communicate industry and customer new product development opportunities and requests to ensure new products are fit for purpose. Provide input as needed to prepare business cases and statement of requirements for new product/system opportunities. Adhere to all organizational policies and procedures, including but not limited to all Health and Safety and Quality Management initiatives. Other duties as assigned.

Who Are We?

Over a century ago, blacksmith Henry McCoy established the Edmonton Auto Spring Works in Edmonton, Alberta, Canada. Back in 1914, the name McCoy meant a commitment to quality; and that, along with a desire to continually innovate, is what we stand for today.

KEEPING AHEAD OF THE CURVE

Always ahead of the curve, we've evolved from auto springs, axle manufacturing, trucking, and trailers, to hydraulic power tongs, advanced engineering for wellbore integrity, data acquisition for harsh environments, and cloud-based automated Smart technology solutions. Our evolution has been relentless - just the way we love it.

LEADING CHANGE

All along the way, we have aggressively embraced change to support our customers at every turn, anticipating their needs and delivering highly customized solutions. It is no surprise that our company today bears little resemblance to the blacksmith shop of 1914.

AN UNWAVERING FOCUS

Yet it is also no surprise that our spirit remains fundamentally unchanged: our focus on quality and customization ensures the products and services we provide live up to our promises, so you can live up to yours.

When you work at McCoy, you work with:

A great teamwork environment that challenges your ability while having fun. A voice to help us continuously improve our processes and teams. A chance to help us deliver innovative solutions to our customers provide energy to the world. An opportunity to grow within our company as we succeed in growing our customers. An organization that recognizes and cares about its employee's well-being.

So, what can McCoy offer you?

Vacation eligibility starting at 6 months We offer competitive benefits package The opportunity to work for a global company and interact daily with customers and colleagues from around the world Work with a company that CARES A collaborative and supportive work environment with a team that has your back An environment that encourages you to be the best in everything you do.

We are 1-McCoy and We want YOU!

Note: McCoy Global conducts security checks for positions