Job Description

About BAIC

BAIC is committed to delivering high standards of vehicle performance and customer satisfaction. The Technical & Warranty Advisor plays a critical role in ensuring aftersales quality, handling warranty claims correctly, technical diagnostics, and acting as a bridge between customers, workshop teams, and the manufacturer.

Key Responsibilities

Act as the primary point of contact for customers and internal stakeholders on technical issues, warranty claims, and aftersales service. Diagnose vehicle issues by reviewing customer complaints / symptoms, technical inspection, using diagnostic tools and coordinating with workshop technicians. Verify eligibility of warranty claims; ensure all required documentation, inspection, testing and approvals are in place per BAIC / OEM policies. Submit warranty approval requests to the manufacturer / principal; follow up on claims, negotiate any rejections, provide additional justification or evidence. Monitor, track and report on warranty performance: claim acceptance rates, warranty cost, rework, rejects, etc. Ensure repairs are done "right the first time" to minimize repeat issues; coach or provide feedback to technicians on recurring warranty issues. Keep abreast of technical bulletins, manufacturer updates, recall notices, service campaigns; ensure workshop complies and implements required updates. Support customer satisfaction: explain warranty scope, procedures, potential costs when outside warranty, timelines. Maintain tools, diagnostic software & equipment; ensure technicians have what's needed to properly assess warranty vs non-warranty items. Coordinate with parts department for warranty parts: sourcing, defective parts handling, returning to OEM if required. Prepare and maintain detailed reports on warranty claims, technical failures, root?cause analysis, and share with management for continuous improvement.

Qualifications & Experience

Diploma or Bachelor's Degree in Mechanical / Automotive Engineering, or related field. Minimum

3-5 years

experience in automotive workshop / dealership environment. Experience specifically with warranty administration or as technical advisor preferred. Sound technical knowledge of vehicle systems: engine, electronics, diagnostics, safety systems. Familiarity with OEM warranty policies. Experience using diagnostic tools, read technical bulletins / wiring diagrams / repair manuals. Strong communication skills (verbal and written), able to liaise with customers, technicians, manufacturer representatives. Good organizational skills, attention to detail, ability to handle paperwork, follow up regularly. Proficiency in computer systems; experience with Workshop Management Systems / Dealer Management Systems. Valid UAE driving license.
Job Type: Full-time