Job Description

Job Role:

Quant, a pioneering Saudi enterprise, leads the charge in digital transformation by leveraging the vast array of data resources available in the fourth industrial revolution. We are deeply committed to delivering exceptional Data Science and AI SaaS products and solutions, with a specialized focus on the real estate sector through Suhail and the retail sector through Fruits360. Our talented dream team possesses unique expertise, enabling us to achieve a track record of marvels, from analyzing more than a trillion data records to serving hundreds of clients across more than 10 industries. Our strategic international and local partnerships alongside our expertise have positioned us as trailblazers in the global transition towards data-driven economies.

The Technical & Presales consultant is responsible for the technical relationship with customers and providing technical support for ongoing customers and assisting in presales activity.

Job Responsibilities: Understand customer requirements and business objectives.

Prepare and deliver technical presentations explaining Fruits 360 & Fruits insights to customers and prospective customers.

Conduct demonstrations to showcase the features and benefits of Fruits 360 & Fruits insights.

Collaborate with sales teams to understand customer requirements and provide sales support.

Answer potential customer questions and follow-up call questions.

Respond to technical aspects of RFPs.

Work with product team to ensure that the solutions being offered can be tailored to meet the customers requirements..

Provide feedback from new prospects or existing customers to Sales & Product Management.

Provide technical assistance and support for incoming concerns and issues related to systems and software.

Guide customer through troubleshooting process to ensure solving any issues within the given SLA.

Diagnose and resolve technical software issues alone or in cooperation with product team.

Contribute to the overall training process for new customers. (if required).

Follow up with customers to ensure the issue has been resolved.

Reconcile possible mismatching in data using Microsoft MS Software.

QA for new dashboard releases and features (If required).

Requirements

Academic Prerequisites:

Associate or bachelor's degree in computer science, Information Technology, or related field.

Personal Qualities:

Strong problem-solving and communication skills.

Proficiency in Windows/Linux/Mac OS environments.

Customer-oriented and cool-tempered.

English Language proficiency.

Benefits

Company Sponsored Incentives:

The Technical & Pre Sales Consultant could be eligible to be considered for numerous incentive mechanisms, being:

The Career Development Plan, where the Company supports the employee's growth by covering the expenses tied to gaining certificates that are pre-approved in accordance with the employee's career development plan.

The Profit Incentive Plan, comprised of a bonus payment pool based on the Company's generated revenue.

The Milestone Incentive Plan, awarded based on achievements relevant to enhancing the functions within your department or achieving a key Company goal. All of which will be awarded based on certain subjective criteria established by the Company's management.

Commission Plan, awarded based on certain subjective criteria further clarified in the commission policy set by the Company's management.

Employee Wellness, part of the company's culture is to promote wellness, best represented in the subsidies provided, such as healthy meal subscriptions, and discounts in numerous wellness and entertainment outlets.

Medical Insurance Plan

The Company provides a medical insurance plan as per Company policy. The current adopted medical insurance plan is provided by Bupa Medical Insurance, with the typical medical insurance plan being Premium 2.1. Further information regarding the policy may be provided upon request and provided policies may change according to vendor's change in their policy plan structures.

Leaves & Holidays Policy as per Saudi Labor laws, some of which being:

Annual Leave: 22 business days of paid Annual Leave per contract year.

Holidays: paid Holidays inclusive of Eid Al Fitr, Eid Al Adha, Saudi National Day and Saudi Founding Day.

Compassionate Leave: Paid Compassionate Leave of seven 7 calendar days, in the event of death of employee's parent, spouse, or child.

Sick Leave: Properly documented sick leave with full pay for up to 30 calendar days; and an additional 60 calendar days at 75% of salary, during each year of service.

Employee Allowances

As an employee of the Company, you will be eligible to participate in multiple Company-sponsored benefits and allowances, including:

Housing Allowance

Employees who do not receive housing by the Company receive a Housing Allowance of 25% of the employees basic salary.

Transportation Allowance

Employees who do not receive transportation means by the Company receive a Transportation Allowance of 15% of the employees basic salary.

Communication Allowance

Employees who do not receive communication means by the Company receive a Communication Allowance of 10% of the employees basic salary.