Job Description

Technical Account Manager

Full-time | Remote

Role Overview

In this role, you will collaborate with customers worldwide to set up customized online events, community platforms, and mobile apps tailored to each customer's unique requirements.
During the first two months, you'll undergo comprehensive platform training and work under the guidance of a senior Technical Account Manager. Once you're fully trained, you'll manage projects and clients independently, leading the full project lifecycle from implementation through post-event analysis.
As an extension of the customer's team, you'll oversee project delivery, brainstorm solutions to challenges, share best practices, and offer support throughout the event. You'll also conduct post-event evaluations, providing insights, learnings, and recommendations to help optimize future projects.
Additionally, you'll be the day-to-day point of contact, answering questions, addressing concerns, and coordinating with internal teams to ensure seamless support.

This role offers an exciting opportunity to work with global clients and drive the success of innovative, large-scale projects in a dynamic and fast-paced environment.

Job Responsibilities

Elicit, document, and communicate customer business requirements internally. Develop the optimal platform setup to meet customer goals. Educate customers on platform features and guide them to the best solution for their objectives. Lead platform training for customer teams and stakeholders. Manage project timelines and communicate necessary steps to ensure progress. Lead weekly project calls, driving clarity and accountability on next steps. Identify and recommend additional platform features to increase customer value and engagement. Ensure customers achieve their goals and KPIs through proactive support and guidance. Provide real-time support during live events, including occasional onsite assistance. Contribute to knowledge base content, including help articles, user guides, and training materials.

Job Requirements

3+ years in Customer Success, Account Management, or a similar role, ideally within a SaaS company. Technical background, with the ability to translate customer requirements into actionable tasks for the technical team and understand the impact on platform features. Bachelor's degree required; technical certifications or a master's degree is a plus. Excellent English and Arabic communication skills, both written and spoken. Strong interpersonal and customer service skills. Ability to remain calm and focused under tight deadlines, especially during live events. Strong project management, organizational, and task prioritization skills. Detail-oriented and able to manage multiple projects simultaneously. Team player with a collaborative mindset. Willingness to work event hours outside of regular schedules and travel to client/event sites as needed. Proficient in Excel and PowerPoint. Comfortable in a fast-paced, startup environment. Basic knowledge of programming languages (PHP, Java, C#, HTML) is a plus.

What We Offer

The chance to grow within an international team of event technology professionals -- where your ideas matter. A dynamic, collaborative culture with plenty of room for creativity and innovation.- Financial stability and a competitive salary package. Semi-flexible working hours (Mon-Fri, 8 hours/day).
Job Types: Permanent, Contract

Pay: 10,000.00DH - 18,000.00DH per month

Application Question(s):

Do you have experience working in Exhibitions, Trade Shows or within a related SaaS space?
Experience:

Account management : 3 years (Required)
Language:

Do you speake English and Arabic fluently? (Required)
Willingness to travel:

* 25% (Required)