Tech Rep
Dubai, United Arab Emirates
Job Description
Career Area:
Marketing / Sales / Product Support:
Join Us! When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don\xe2\x80\x99t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in \xe2\x80\x93 the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer\xe2\x80\x99s needs. Job Purpose: To consult on product problem management within AME. Industry focus is Construction and Paving products. Represent Caterpillar to minimize the commercial impact of customer complaints related to products, applications, and maintenance requirements, the successful incumbent will have a direct bottom line impact on Caterpillar and dealer financial results. Job Duties:- Administers company goodwill and warranty processes and settlements.
- Work closely with service specialists to ensure dealers have technical capability to identify and repair product deficiencies.
- Works with dealers in managing Product Improvement Programs cost effectively and within designated timeframes.
- Provide technical guidance and assist with dealer presentations designed to inform customers of service advantages.
- Working with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program.
- Providing input to Service Operations Specialists for shop operations.
- Service process improvements, and systems, to help dealers achieve higher service quality and improve profitability and working with Industry Reps and PSSRs to develop total customer solutions that support sales efforts.
- Understand customer/dealer market needs and build an understanding of how and why decisions are made within their work group and organization.
- A completed 3-year college or university degree in Engineer / or similar.
- Must have 4 to 6 years prior experience in a technical field position.
- Ability to work independently and to communicate effectively with stakeholders on all levels.
- Completion of the Caterpillar pre-field marketing training development program is highly recommended.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
Follow us on Twitter, Facebook, LinkedIn, and YouTube. #LI Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Submit your information to our Talent Network here .
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Job Detail
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Job IdJD1491368
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned